— Report
— April 2022
— April 2022
While banks have plenty of data to deliver these experiences, most lag their FinTech and Big Tech competitors. The challenge is that it’s hard to get there from where many banks are today. Highlights from the Capgemini and Qorus World Retail Banking Report 2022:
— Report
With a continuing emphasis on customer centricity, banks will augment digital capabilities and leverage data analytics to deliver hyper-personalized services and superior CX.
Read more— Webcast
Gareth Wilson, UK Banking and Capital Markets business lead, Capgemini & Elias Ghanem, Vice President and Global Head of Capgemini Research Institute for Financial Services, reflect on the growth of digitalization across the industry and a shift in customer needs, while discussing how data and AI/ML technologies can create superior customer experiences that drive growth.
Replay— Webcast
Watch the exclusive presentation of the World Retail Banking Report 2022 as the following invitees joined us to discuss the future of retail banking industry in the FinTech era.
— Partner with Capgemini
Capgemini helps banks navigate the digital landscape with an end-to-end suite of services and capabilities driven by our Connected Marketing engine. Using AI/ML-powered solutions and real-time customer data, we help clients drive greater business value and deliver more impactful emotional connections.
Partner with Capgemini— Research
— Research
— Research
— Research
— December 2022
Banks that embrace new technologies and processes to boost offer speed and effectiveness can differentiate themselves in a competitive environment.
— August 2022
What banks can learn from fintechs and vice versa.
— May 2022
The Capgemini Research Institute spoke to Sweta Mehra, Chief Marketing Officer, ANZ, about how ANZ is taking on digital-only banks and redefining the role of marketing in financial services.
— September 2021
This research report from Capgemini reveals how CMO mandate has expanded beyond traditional brand-building and data is key for marketing to be evolve into a growth driver for the organization.
Executive Vice President, Global Head of Banking and Capital Markets
Go-to-Market Lead, Digital Marketing Services
Executive Vice President, Head Digital Assets & Fintech
Vice President, Head of UK Banking and Capital Markets
Vice President, Banking and Capital Markets Head, Insights & Data
Global Head of Capgemini Research Institute for Financial Services