World Retail Banking Report 2018

The World Retail Report 2018 from Capgemini and Efma explores how the intrusion of non-financial services players, emerging technologies, and soaring customer expectations have impacted the banking industry and set the tone for innovation and future business models.

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Improving the Customer Journey

WRBR 2018 finds that across different channels, positive customer experience is low, and it is imperative for banks to improve the overall customer journey through continuous investments into customer experience augmentation, and proactive delivery of personalized products and services

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Unprecedented Changes Leave Banks Vulnerable

Traditional challenges such as regulations and high-impact changes such as new forms of competition, emerging technologies, and soaring customer expectations have incited unprecedented banking industry change, and are setting the tone for innovation and new business models

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The New Financial Services Ecosystem

A new open banking ecosystem is prompting banks to develop and implement transformational business and operational models. World Retail Banking Report 2018 explores how this will help them be one-step-ahead in innovation to transform customer journeys and retain customers

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Strategies to Thrive Within the New Landscape

In the World Retail Banking Report 2018 from Capgemini and Efma, explore different strategies that banks can adopt to compete effectively amidst disruption

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Points of View & Archive

Retail Banking Top10 Trends 2018

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World Retail Banking Report 2017

2.27 MB PDF

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Commercial Banking Top 10 Trends 2018

654.35 KB PDF

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World Retail Banking Report 2016

2.38 MB PDF

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Capgemini ScaleUp Qualification

354.74 KB PDF

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World Retail Banking Report 2015

2.35 MB PDF

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Next-Generation Product Management in an Ecosystem Age

235.10 KB PDF

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World Retail Banking Report 2014

2.99 MB PDF

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World Retail Banking Report 2018

The World Retail Report 2018 from Capgemini and Efma explores how the intrusion of non-financial services players, emerging technologies, and soaring customer expectations have impacted the banking industry and set the tone for innovation and future business models.

Download now
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