World Retail Banking Report – Capgemini

World Retail Banking Report 2018

The World Retail Banking Report 2018 from Capgemini and Efma explores how the intrusion of non-financial services players, emerging technologies, and soaring customer expectations have impacted the banking industry and set the tone for innovation and future business models.

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Improving the Customer Journey

WRBR 2018 finds that across different channels, positive customer experience is low, and it is imperative for banks to improve the overall customer journey through continuous investments into customer experience augmentation, and proactive delivery of personalized products and services

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Unprecedented Changes Leave Banks Vulnerable

Traditional challenges such as regulations and high-impact changes such as new forms of competition, emerging technologies, and soaring customer expectations have incited unprecedented banking industry change, and are setting the tone for innovation and new business models

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The New Financial Services Ecosystem

A new open banking ecosystem is prompting banks to develop and implement transformational business and operational models. World Retail Banking Report 2018 explores how this will help them be one-step-ahead in innovation to transform customer journeys and retain customers

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Strategies to Thrive Within the New Landscape

In the World Retail Banking Report 2018 from Capgemini and Efma, explore different strategies that banks can adopt to compete effectively amidst disruption

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Infographic

Modern Banking Models Require a Digital Ecosystem

Modern Banking Models Require a Digital Ecosystem

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Featured Video

World Retail Banking Report 2018: Navigating Banking in a Digital Ecosystem

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World Retail Banking Report 2018: Navigating Banking in a Digital Ecosystem

World Retail Banking Report 2017

Capgemini Scale-Up Qualification Program

Capgemini Helps CAIXA with a Strategic Mobile Transformation Program

What is the Capgemini Scale-Up Qualification Program?

World Retail Banking Report 2016

News

The Disruption Of The Banking Sector Has Already Begun

Why ORCA Alliance Is Going to Be Worth $6 Billions by 2023

Western Union Integrates With ecoPayz Platform

Avoiding API Security Issues

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Blogs

Digital engagement offers bank customers a more contextual experience

Customers now want their banking experience to mirror that of other industries.

Digital engagement offers bank customers a more contextual experience

In wake of disruption from multiple fronts, banks face new realities

Digitally-empowered customers now expect banks to proactively identify their needs and preferences.

In wake of disruption from multiple fronts, banks face new realities

The bank of the future: an ecosystem of services

FinTech and BigTech disruptions, combined with developments such as open banking are creating exciting opportunities as well as daunting threats.

The bank of the future: an ecosystem of services

Points of View & Archive

Retail Banking Top10 Trends 2018

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World Retail Banking Report 2017

2.27 MB PDF

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Commercial Banking Top 10 Trends 2018

654.35 KB PDF

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World Retail Banking Report 2016

2.38 MB PDF

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Capgemini ScaleUp Qualification

354.74 KB PDF

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World Retail Banking Report 2015

2.35 MB PDF

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Next-Generation Product Management in an Ecosystem Age

235.10 KB PDF

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World Retail Banking Report 2014

2.99 MB PDF

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World Retail Banking Report 2018

The World Retail Report 2018 from Capgemini and Efma explores how the intrusion of non-financial services players, emerging technologies, and soaring customer expectations have impacted the banking industry and set the tone for innovation and future business models.

Download now

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