Customers now want their banking experience to mirror that of other industries.
Digitally-empowered customers now expect banks to proactively identify their needs and preferences.
Points of View & Archive
World Retail Banking Report 2018
The World Retail Report 2018 from Capgemini and Efma explores how the intrusion of non-financial services players, emerging technologies, and soaring customer expectations have impacted the banking industry and set the tone for innovation and future business models.Download now