World Retail Banking Report 2020

The World Retail Banking Report 2020 from Capgemini and Efma explores how retail banks are facing pressure to transform, as new entrants focused on customer experience gain significant market traction while the current pandemic environment drives consumers to digitally interact more with their banks. The report highlights the need for banks to evolve into platform-based models and transform their core to stay competitive.

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World Retail Banking Report 2020 Webcast

Learn how platform-based models can power banks forward, find out how a progressive core banking transformation approach can enable a sustainable platform and more, hear about Nordea’s core banking transformation journey, and see how Capgemini can help bankers undergo the necessary transformation.

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New entrants grab the CX spotlight

Digitally native, non-traditional FS players are testing the old guard and gaining market traction by offering a delightful customer experience. To meet these agile new entrants head on, banks need to urgently embrace Open X.

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Uncertain times demand platformification

Traditional banking models based on operational scale and universal products are failing. To drive top-line growth and improve the bottom line, banks need to create, cultivate, and monetize network effects by building, buying, or sharing platform capabilities.

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Transform the core for a sustainable platform

Overcome legacy barriers impeding growth by transforming the core banking system. Adopt a progressive approach to modernizing systems to achieve time-sensitive goals with minimal risks and measurable outcomes.

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Listen to the Podcast

The World Retail Banking Report 2020 podcast explores how the global pandemic has generated more consumer demand for digital, and how banks can meet customer needs through platformification. Spiros Margaris, Founder of Margaris Ventures, and Elias Ghanem, Global Head of Market Intelligence at Capgemini Financial Services, join host Mary-Ellen Harn to discuss how legacy modernization can help build successful and sustainable banking platforms that help deliver a "beyond banking" experience.

World Retail Banking Report 2020

The World Retail Banking Report 2020 from Capgemini and Efma explores how retail banks are facing pressure to transform, as new entrants focused on customer experience gain significant market traction while the current pandemic environment drives consumers to digitally interact more with their banks. The report highlights the need for banks to evolve into platform-based models and transform their core to stay competitive.

Download now
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