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Key Highlights
New entrants grab the CX spotlight
Uncertain times demand platformification
Transform the core for a sustainable platform
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FSTech – Report reveals traditional bank dissatisfaction
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Finextra – Retail banks losing the race to challengers in the last mile
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Financial IT – World Retail Banking Report 2019@ Inventive banking is key to maximizing banks’ strongholds and delivering exceptional last-mile customer experiences
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City A.M – Poor service at banks driving off customers
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Business Insider – The future looks bright for consumer adoption of challenger banks
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Alt Fi – Half of consumers to use challenger banking in next three years, says new report
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