The New Financial Services Ecosystem

A new open banking ecosystem is prompting banks to develop and implement transformational business and operational models. World Retail Banking Report 2018 explores how this will help them be one-step-ahead in innovation to transform customer journeys and retain customers.

Ongoing changes are spurring a new multi-stakeholder ecosystem

As the ecosystem evolves, the roles of various players are expected to develop. Although FinTech and BigTech firms may not have made significant contributions to date, bank executives foresee more ecosystem influence in the future. FinTech and BigTech potential and abilities may encourage a shift in banking strategy that spurs partnership and collaboration. Such changing views also give rise to the possibility of shared offerings in which banks and non-banks come together to deliver better and more comprehensive services.

World Retail Banking Report 2018

The World Retail Report 2018 from Capgemini and Efma explores how the intrusion of non-financial services players, emerging technologies, and soaring customer expectations have impacted the banking industry and set the tone for innovation and future business models.

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