Unprecedented Changes Leave Banks Vulnerable

Traditional challenges such as regulations and high-impact changes such as new forms of competition, emerging technologies, and soaring customer expectations have incited unprecedented banking industry change, and are setting the tone for innovation and new business models.

In addition to long-standing burdens, banks today face new disruptive pressures

Diverse, rapidly-evolving factors are impacting today’s banks. Regulatory and margin pressures are long-standing challenges. However, issues such as increased customer expectations, emerging technologies, and competition from non-traditional service providers are cropping up. While forward-looking banks view these challenges as opportunities to better serve customers, improve margins, and develop new revenue streams, new ways of working are required.

World Retail Banking Report 2018

The World Retail Report 2018 from Capgemini and Efma explores how the intrusion of non-financial services players, emerging technologies, and soaring customer expectations have impacted the banking industry and set the tone for innovation and future business models.

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